N.E.T Narin Executive Transport

TERMS & Conditions

Effective Date: 01/01/2026

These Terms and Conditions (“Terms”) govern the provision of services by Narin Executive Transport (“we”, “our”, or “us”). By making a booking or using our services, you (“Customer”, “you”) agree to be bound by these Terms.

1. Definitions

  • “Booking”means a request for chauffeur services made by you.
  • “Services”means chauffeur-driven transport services provided by us.
  • “Vehicle”means the car assigned to your booking.
  • “Driver”means the chauffeur providing the service.
  • “Charges”means the agreed price for the booking.
  • “Additional Charges”means extra costs including waiting time, tolls, parking, and additional stops.
  • “Account Customer”means a client with an approved corporate or business account.

2. Basis of Contract

2.1 A Booking constitutes an offer by you to purchase Services.

2.2 A contract is formed when:

  • We confirm the Booking; or
  • The Driver begins the journey

2.3 We reserve the right to refuse any Booking at our discretion.

3. Services

3.1 We will use reasonable skill and care in providing the Services.

3.2 All timings are estimates and not guaranteed.

3.3 We may substitute vehicles or use trusted partners where necessary.

4. Bookings

4.1 You must provide accurate booking details, including:

  • Pickup location and time
  • Destination
  • Contact details

4.2 For airport bookings, a valid flight number must be provided.

4.3 Failure to provide accurate information may result in additional charges.

5. Charges & Payment

5.1 Charges are confirmed at the time of booking.

5.2 Additional Charges may apply for:

  • Waiting time
  • Parking and tolls
  • Extra stops or route changes

5.3 Payment must be made in accordance with agreed terms.

6. Waiting Time

6.1 Standard Bookings

  • A15-minute complimentary waiting periodapplies from the scheduled pickup time.
  • After this, waiting time will be charged in increments.

6.2 Airport Pickups

  • 45 minutes complimentary waiting time for international flights
  • 30 minutes complimentary waiting time for domestic flights

Waiting time begins from the actual flight landing time.

Additional waiting time will be charged after the complimentary period.

6.3 No-Show Policy

A booking will be considered a no-show if:

  • The passenger cannot be contacted; or
  • The passenger does not appear within the waiting period

Full Charges may apply.

7. Cancellations

7.1 Cancellations must be made within the agreed notice period.

7.2 The following may apply:

  • Cancellation within 12 hours: up to 100% charge
  • No-show: 100% charge

8. Hourly & “As Directed” Bookings

8.1 For hourly bookings, the Vehicle and Driver are available for the agreed duration.

8.2 Additional hours will be charged if the booking exceeds the agreed time.

8.3 Mileage limits may apply and additional mileage may be charged.

8.4 The Customer is responsible for managing time within the booking period.

9. Passenger Conduct

9.1 Passengers must:

  • Behave respectfully
  • Not smoke or consume illegal substances
  • Not damage the Vehicle

9.2 We may terminate the journey if behaviour is unsafe or inappropriate.

9.3 No refunds will be provided in such cases.

10. Luggage

10.1 You are responsible for ensuring luggage fits within the booked Vehicle.

10.2 We are not liable for loss or damage unless caused by our negligence.

11. Delays

11.1 We are not liable for delays caused by:

  • Traffic
  • Weather
  • Road closures
  • Events beyond our control

11.2 We will make reasonable efforts to minimise delays.

12. Corporate Accounts

12.1 Account Customers may be invoiced on agreed terms.

12.2 Payment must be made within the agreed credit period.

12.3 Late payments may result in:

  • Suspension of services
  • Interest charges where applicable

13. Chargebacks & Payment Disputes

13.1 By making payment, you agree not to initiate unjustified chargebacks.

13.2 In the event of a chargeback:

  • We reserve the right to recover all outstanding amounts
  • Additional administrative and legal costs may be charged

13.3 We may suspend future bookings in the event of disputes.

14. Limitation of Liability

14.1 Our total liability is limited to the value of the Charges paid.

14.2 We are not liable for:

  • Indirect or consequential losses
  • Loss of business, profits, or opportunities
  • Missed flights or appointments

15. Force Majeure

We are not liable for failure or delay due to events beyond our control, including:

  • Natural disasters
  • Strikes
  • Transport disruptions

16. Data Protection

We process personal data in accordance with our Privacy Policy.

17. Intellectual Property

All website content and branding remain our property and may not be used without permission.

18. Amendments

We may update these Terms at any time. The latest version will apply.

19. Third Party Rights

These Terms do not grant rights to third parties.

20. Governing Law

These Terms are governed by the laws of England and Wales.

21. CONTACT US

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Narin Executive Transport

Email: Md@narinlux.com

Phone: +(971)45529450